Shopping FAQ


Payment


How much will it cost to deliver the product to my country?
You can check the shipping fee on our online store at https://store.snapmaker.com/ by entering the shipping address.


When will my credit card be charged?
Your card will be charged immediately after you complete your order.


Can I cancel my order?
You can cancel the order only in 30 days after purchase and before the product is shipped, and then get a full refund. Email us at info@snapmaker.com as soon as possible if you would like to cancel your order.


What is the refund policy?
We provide 30 days money back guarantee since the date of placing the order and before the date when the product is shipped. If 30 days have gone by since your purchase or your product is shipped, unfortunately we can’t offer you a refund.

If you have a refund request, please send an email to info@snapmaker.com.

If your request are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Will I get an invoice?
Yes. We will send an invoice to you via email when it ships.



Shipment


When will you collect my shipping address?
You need to provide the shipping address when you place the order. We will email you to confirm your address before your Snapmaker is ready to ship.


What countries does Snapmaker ship to?
We ship to anywhere in the world.


Will I be charged Tax/Customs/VAT fees?
You are responsible for any taxes/customs/VAT etc. These are based on the value of the goods or the sum of the product price. The valuation method varies by country. The rates of duty may also differ depending on the exporting country.


Will you have the necessary approval to ship this product to the EU and the US?
Yes. We will get CE, FCC and RoSH approvals before importing products to the EU and the US.



Warranty


Will Snapmaker offer a warranty?
Yes. We have worked with various machine tools, and we know how important warranty support is for this machine. You can refer to our official website for details: https://snapmaker.com/repair.


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